Luna-Arocas,R. y Camps Torres, J

Personnel Review 2008, 37, 26-46

Abstract Purpose – This paper aims to clarify the relationship between human resource practices and staff retention by selecting three high performance work practices (precursors) and one outcome variable (turnover intentions), and trying to demonstrate the mediator role of employee commitment and job satisfaction in this relationship. Design/methodology/approach – The proposed model has been analyzed with a sample of 198 employees and a structural equation modeling methodology. Findings – Salary strategies and job enrichment strategies were positively related to job satisfaction. Job enrichment strategies and job stability strategies were positively related to employee commitment. Employee commitment was negatively related to turnover intentions. The relationship between job satisfaction and turnover intentions was mediated by employee commitment Research limitations/implications – One limitation of the findings is the use of self-report questionnaires to collect data on all measures. Another potential limitation concerns the measurement of some latent factors with only two observable variables. Practical implications – Turnover continues to be a serious problem for businesses. The proposed model suggests the use of specific practices that develop satisfaction and commitment as an intermediate step to low turnover intentions. Originality/value – A sample of 198 workers was used as the source of information. This information offers clear advantages over the more widely used samples from managerial directors or statistical data gathered in human resource practices, as in this case. The perceptions of those people on whom these measures are directly carried out are readily accessible. Keywords Performance management, Employee turnover, Job satisfaction, Human resource management, Organizational effectiveness Paper type Research paper